Job Description

Guest Services UsherPosition is required to assist patrons with their customer service needs while attending a public or private event.Essential Duties and ResponsibilitiesAssist patrons with seating or other information as neededMaintain position on post, viewing area of responsibilityOversee assigned area for spills or situations requiring staff attentionReceive and act on complaints from patrons according to established policies and proceduresAll other duties as assignedPerforms other related duties as assigned by Manager/SupervisorQualificationsHigh School Diploma or GED preferredOne-year prior experience in a customer service position preferredSkills and AbilitiesMust be able to communicate clearly, have a friendly disposition, and a smile!Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.Experience in handling conflict in a friendly and effective manner is preferred.Physical DemandsAbility to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.Ability to verbally communicate in a clear manner with guests, teammates, and building staff.Ability to work in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights.Continuous standing and walking, including up and down stairs.Hours of Work and Travel RequirementsVaries by show to include days, nights, weekdays, and weekends.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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