Job Description
AI Data Analyst/Developer
Summary:
Configure, administer, and maintain WebEOC (or similar enterprise applications) supporting emergency preparedness and operational response.
Configure forms, workflows, routing logic, role-based access controls (RBAC), and application settings.
Develop and maintain Power BI dashboards and operational reports.
Design and implement low-code workflow automations using Microsoft 365 technologies and related enterprise tools.
Support users by troubleshooting application issues, implementing approved enhancements, and providing technical guidance.
Utilize Microsoft Copilot, ChatGPT, or similar AI tools to improve documentation, reporting, workflow efficiency, and operational processes while following Government-approved AI governance practices.
Prepare and maintain technical documentation, configuration guides, operational runbooks, and training materials.
Support configuration management, change control, system testing, and application sustainment activities.
Collaborate with Government stakeholders to implement approved system enhancements and maintain operational readiness.
Support emergency operations and surge activities as required.
Minimum Requirements: Bachelor's Degree or equivalent + 4 years' related experience
Skills required but are not limited to:
· Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related discipline, and
3+ years
of relevant experience.
· Experience configuring or administering enterprise business applications such as WebEOC, ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, Microsoft Dynamics, or similar workflow-driven platforms.
· Experience developing dashboards using Microsoft Power BI or equivalent reporting tools.
· Experience designing or supporting workflow automation using Microsoft 365, Power Automate, or comparable low-code automation platforms.
· Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve workflows, documentation, or reporting.
· Strong troubleshooting, analytical, and customer support skills.
· Excellent written and verbal communication skills.
· U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.
· Experience configuring or administering WebEOC (or equivalent) and building low code automations or BI dashboards in an enterprise or Government tenant
· Must have the ability to handle requests from multiple groups/organizations.
· Ability to lift up to 50 lbs.
· Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
· Possesses excellent English language skills, proficiency with Microsoft Office applications.
· Demonstrates strong customer relations capabilities to achieve customer satisfaction with SNS services.
· Experience working in a call center environment where teamwork was an essential element of service delivery.
Preferred Qualifications
Experience with Microsoft Power Platform, SharePoint Online, and Microsoft 365 administration.
Experience developing technical documentation, operational runbooks, or user training materials.
Familiarity with Section 508 accessibility requirements.
Experience supporting regulated or compliance-driven environments.
Job Tags
Work at office